Generally, a job interview is completed. If it is determined that the applicant may be a good match, the applicant then shadows a training manager or other qualified employee. Shadowing consists of attending two pet care visits with the manager/employee to get a feel for the job.
It is then determined whether or not the employee will join the team. Since you have been chosen to join our team, we have some work for you to do!
First, all applicants must agree to undergo a criminal background check.
Next, every dog walker/ pet sitter should review and sign an “Agreement” form and a W4 or otherwise appropriate tax form . Additionally, every dog walker/ pet sitter should provide the manager with an emergency contact phone number for the manager to utilize in the event that an emergency presents itself.
After that, every employee must watch the American Red Cross Dog/Cat First Aid/CPR video.
Each new employee will receive approximately 7 hours of hands-on training paid at minimum wage. Training consists of performing visits alongside a training manager or other qualified staff member.
Fill out, complete and submit the following documents:
Email all paperwork to HR@SuburbanPets.com
When your training is completed, to receive payroll instructions, email HR@SuburbanPets.com
For all future payroll questions/concerns/reporting, please email therese@suburbanpets.com
Payroll is bi-weekly. The total pay will include your pay due for the two weeks prior.
Your paycheck will be given to you every other Friday, provided you have worked the two weeks prior
Did you know SP has a closed Facebook group just for the staff? We absolutely LOVE our Facebook group as it truly brings us all together!
Join us for fun, important information, SP news and updates. Contact management for the name of the page!
After 30 days of employment, you are eligible for a retirement plan to which Suburban Pets contributes on your behalf! Please ask about this!
Anything that can wait for the next day:
Email Info@SuburbanPets.com
There is a PERMANENT change for a pet & there are NO other visits that day/early the next morning:
Email: Info@SuburbanPets.com *Please also let the client know in your feedback that they must update the portal with the change.
You arrive to the home and you cannot find the pet:
First- do not call anyone unless you look EVERYWHERE, and by EVERYWHERE we mean upstairs, in the back room, etc. Please do NOT call anyone unless you have searched the entire home (That's what we will tell you to do anyway). After you have SEARCHED, contact the last dog walker that visited the pet. If still no luck, contact the manager on call. If you can't reach her/him, contact Therese or Lindsay.
MANAGERS ON CALL:
Business Line 516-698-7182
Therese 516-474-9520
Lindsay 516-996-3922
You arrive to a home and the dog seems to be sick/ have diarrhea/ vomited:
Contact the manager on call. If you can't reach her/him, contact Therese or Lindsay.
You arrive to a home and the pet is having a SEVERE, URGENT LIFE THREATENING MEDICAL EMERGENCY:
**This is the ONLY time you contact a client before a coworker or manager**
1. Exercise your CPR/First Aid procedures.
2. Contact the client.
3. Bring the pet to a veterinarian if needed.
4. Contact the manager on call. If you can't reach her/him, contact Therese or Lindsay.
The house alarm is triggered:
1. Contact the manager on call. If you can't reach her/him, contact Therese or Lindsay.
2. Contact the client.
3. Wait for the police to arrive.
In Summary
Anything that can wait until tomorrow, EMAIL Info@SuburbanPets.com. This is the shared mailbox for all managers.
Anything else is a call/text to the manager on call.