Alarms
If a client has an alarm, the information will be in the portal. KNOW the code BEFORE entering the house. Read the alarm pad for status. When entering the home:
- Calmly enter the code. READ THE SCREEN ON ALARM PAD. Make sure it disarms!
If it doesn’t disarm, enter the code again. If the alarm is triggered, you MUST:
- Wait for the alarm company to call the house phone and give them the secret password
- Call your manager FIRST. If you CANNOT reach your manager, THEN contact the client.
- If you don’t know the password, the police will come.
- AVOID ALL OF THIS: Know the code before entering the house, pay attention, and this won’t happen.
When leaving the home:
- Door must be closed to set the alarm.
- Enter the correct code.
- READ THE SCREEN ON THE ALARM PAD. Make sure it arms!
- Lock door unless otherwise instructed.
Cameras
Many of our clients have cameras in their home that we do NOT know about. There is nothing wrong with this and it is perfectly legal. Keep in mind that you may be timed/watched by the client.